Privacy Policy

Last updated date: April 1, 2025

Welcome to use Chihu Assistant (hereinafter referred to as "we" or "this website"). We are committed to protecting your privacy and ensuring the security of your personal information when you use the services we provide, such as product management, order processing, and order shipment. This privacy policy explains how we collect, use, disclose and protect your information. Please read the following carefully.

1. The information we have collected

We may collect the following types of personal information and non-personal information to provide and improve our services:

1.1 The information you provided

  • Account Information: When you register an account or use our services, the information that might be required from you includes but is not limited to name, email address, phone number, company name, address, etc.
  • Business data: The data you upload or input when using the functions of product management, order processing, and order shipment, such as product information, inventory data, order details, logistics information, etc.
  • Contact information: The information provided when communicating with us through the contact form, customer support or email.

1.2 Automatically collected information

  • Data Usage: We may collect information about your visit or use of this website, including your IP address, browser type, operating system, device details, visit time, page browsing history and click behavior.
  • Cookies and similar technologies: We use Cookies, pixel tags and other tracking technologies to analyze usage, optimize website performance and provide personalized experiences. You can manage your Cookies preferences through your browser settings.

1.3 Information obtained from a third party

  • E-commerce platform data: When you authorize us to integrate with platforms such as Temu and Shein, we may obtain data related to products, orders, or logistics from these platforms.
  • Third-party services: We may collect and aggregate data through third-party analysis tools (such as Google Analytics) or other service providers in order to understand user behavior and website performance.

2. How do we use your information?

The information we collect will be used for the following purposes:

  • Service provided: Handling and managing functions such as your product inventory, order processing, and logistics tracking.
  • Improve services: Analyze usage data to optimize website functionality, user experience and performance.
  • Communication: Send you notifications related to the service (such as order status updates), promotional information or customer support responses (you can choose to unsubscribe from marketing emails).
  • Compliance and Security: Fulfilling legal obligations, preventing fraud, and safeguarding the security of the website and users.
  • Personalization: Customize the content and services according to your preferences, such as recommending relevant functions or products.

3. Information sharing and disclosure

We will not sell or rent your personal information. However, in the following circumstances, we may share the information with third parties:

  • Service Provider: We may share information with third parties that assist us in providing services, such as cloud storage providers, payment processors, logistics companies, or analytics service providers. These service providers will only access your information to the extent necessary and will be bound by contractual agreements to protect your privacy.
  • E-commerce platform: To achieve the functions of product management and order processing, we may transfer necessary data to authorized e-commerce platforms such as Temu and Shein.
  • Legal requirements: When required by law or to protect our rights, property or safety, we may disclose your information, such as in response to court orders or law enforcement requests.
  • Business Transfer: If we are involved in mergers, acquisitions or asset sales, your information may be transferred as part of the transaction. We will notify you and ensure the continuous protection of your information.

4. Data Storage and Security

  • Storage: Your information is stored on secure servers, which may be located in your country/region or in other jurisdictions.
  • Security measures: We employ industry-standard security measures (such as encryption, access control, and firewalls) to safeguard your information from unauthorized access, alteration, or loss.
  • Data retention: We will retain your information only for the period necessary to achieve the collection purpose, unless there are legal requirements for a longer retention period. Unused account data may be deleted after a certain period of time (please refer to our data retention policy for the specific duration).

5. Your rights and choices

According to applicable laws, you may have the following rights:

  • Access and Correction: You can access, modify or update your personal information by logging into your account or contacting us.
  • Delete: You can request to have your personal information deleted, but some information may be retained due to legal or service requirements.
  • Data portability: You can request to obtain a copy of your personal information in a structured and commonly used format.
  • Unsubscribe: You can unsubscribe from marketing emails at any time or choose to limit certain data processing activities.
  • Cookie Management: You can disable Cookies through your browser settings, but this may affect the normal operation of some website functions.

If you wish to exercise these rights, please contact us via [contact information, such as support@redfoxhelp.com].

6. International data transmission

Our services may involve transmitting your information to servers located outside your country/region (such as servers of cloud service providers). We will ensure that the data transmission complies with applicable legal requirements (such as the standard contractual clauses of GDPR or the data protection agreement of CCPA).

7. Third-party link

This website may contain links to third-party websites or services (such as Temu, Shein, etc.). We are not responsible for the privacy practices of these third-party websites. We recommend that you read their privacy policies.

8. Children's Privacy

Our services are not available to children under the age of 13. We do not intentionally collect personal information from children. If you believe that we have accidentally collected information about children, please contact us immediately and we will take measures to delete the relevant data.

9. Change of Privacy Policy

We may update this privacy policy from time to time to reflect changes in laws, services or operations. After the update, we will publish the new version on our website and notify you by email or other means (if applicable). Continuing to use our services indicates your acceptance of the updated privacy policy.

10. Contact Us

If you have any questions regarding this privacy policy or our data processing methods, please contact us through the following means:
E-mail：support@redfoxhelp.com